Refund & Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

1. Cancellation Window: Cancellations will only be considered if the request is made within 15 days of placing the order.
2. Shipped Orders: Cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
3. Perishable Items: 9147009931 does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
4. Damaged or Defective Items: In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller / merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 15 days of receipt of products.
5. Expectation Discrepancies: In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
6. Manufacturer Warranty: In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
7. Refund Processing Timeline: In case of any refunds approved by 9147009931, it will take 15 days for the refund to be processed to you.

We offer refund / exchange within the first 15 days from the date of your purchase. If 15 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.

In order to become eligible for a return or an exchange:

• The purchased item should be unused and in the same condition as you received it;
• The item must have its original packaging intact;
• If the item was purchased on sale, then the item may not be eligible for a return / exchange.

Further, only such items are replaced by us (based on an exchange request) if such items are found defective or damaged after verification.

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.

For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. If the request has been approved after the quality check at our end, your refund or exchange request will be processed in accordance with our policies.

To initiate a cancellation, refund, or return request, please contact our support team with your order reference details: